Tolling Customer Ombudsman
If you are not satisfied with the outcome of a complaint you have raised with Roam Express you can contact the Tolling Customer Ombudsman.
The Ombudsman:
• provides an independent dispute resolution service, at no cost to you
• works with you and Roam Express to investigate your complaint
• proposes a way to resolve the complaint
The Ombudsman cannot handle matters that:
• have not already been raised with our Customer Care Group and Customer Resolutions.
• are related to any infringement notices issued by Authorities
• arose before 1 August, 2006
For more information about the Tolling Customer Ombudsman, or for a copy of his latest report, visit: www.tollingombudsman.com.au
