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Tolling Customer Ombudsman

If you are not satisfied with the outcome of a complaint you have raised with Roam Express you can contact the Tolling Customer Ombudsman.

The Ombudsman:

•  provides an independent dispute resolution service, at no cost to you
•  works with you and Roam Express to investigate your complaint
•  proposes a way to resolve the complaint

The Ombudsman cannot handle matters that:

•  have not already been raised with our Customer Care Group and Customer Resolutions.
•  are related to any infringement notices issued by Authorities
•  arose before 1 August, 2006

For more information about the Tolling Customer Ombudsman, or for a copy of his latest report, visit: www.tollingombudsman.com.au
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© 2005 Tollaust Pty Ltd. ABN: 37 050 538 693. Transurban, Hills M2 and Roam Express
are trade marks of Transurban Limited, ACN 96 098 143 410.
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