Good customer service |
You can expect friendly and efficient service from Roam Express. If there is a problem, we will fix it, most of the time during the first contact. |
Easy access |
We will make it easy to get an e-TAG account or a PASS account. We will also make it easy to make payments and have your questions answered at any time. We provide a choice of places and ways to pay. |
Clear, concise communication and information
|
You can expect clear and friendly communication that helps you understand your account |
Swift problem resolution and independent review |
You can expect any problems to be resolved swiftly and fairly. If your problem is not resolved at the first contact it can be considered by the Roam Express Customer Care Group and Customer Resolutions. If it is still not resolved you can raise it with the Tolling Customer Ombudsman and we will abide by the Ombudsman's ruling. |
Respect for personal information |
We will respect and protect your personal information at all times. |
To listen and improve |
We will seek feedback from our customers so we can continue to improve our services. |
