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Our Results

Customer service Scorecard - April to July 2009

  • 76.25% calls answered within 30 secs (note new SL is 30 secs)

  • 90% calls resolved on 1st contact

  • 100% letters/faxes responded to within 2 business days.

  • 95.75% e-mails responded to within 2 business days

  • 98% new e-tag requests dispatched within 4 business days


    • New Customers



    Existing Customers

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    © 2005 Tollaust Pty Ltd. ABN: 37 050 538 693. Transurban, Hills M2 and Roam Express
    are trade marks of Transurban Limited, ACN 96 098 143 410.
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