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Everything you need to know about using Sydney toll roads

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Help and support

  • I travelled on a toll road, how do I pay?

    I travelled on a toll road, how do I pay?

    If you've used a toll road in the last 3 days, you can buy a Visitor's e-PASS to cover your travel costs. 

    If you travelled on a toll road more than 3 days ago, a toll notice with payment instructions will be posted to the vehicle's registered owner.

  • Adding, removing and updating vehicles on an e-TAG account

    Adding, removing and updating vehicles on an e-TAG account

    You can update the vehicles on your e-TAG account online:

    1. Log into your e-TAG account
    2. Select Add a vehicle, Remove vehicle or Edit vehicle
    3. Follow the prompts to add, remove or update a vehicle and select Submit to save
  • What information do I need to open an account?

    What information do I need to open an account?

    You will need to provide your:

    • name and contact details
    • licence plate number, vehicle make and model
    • driver's licence number
    • credit card details for the initial payment
    • additionally, you can add your bank account details to direct debit for ongoing payments
  • My e-TAG doesn't beep

    My e-TAG doesn't beep

    Your e-TAG should beep as you pass through toll points on the road. If it doesn't, the e-TAG may need to be reinstalled or is faulty. 

    Please refer to our guides linked below and try reinstalling your e-TAG.

    If you need to order a replacement e-TAG, call us on 13 76 26 and we'll organise one for you.

  • I have an e-TAG account but I received a toll notice

    I have an e-TAG account but I received a toll notice

    When your e-TAG account is topped up and your account details are up-to-date, all your toll payments are automatically deducted from your account.

    You will receive a toll notice if:

    • your account balance falls below $0
    • your e-TAG isn’t installed correctly and/or beeping
    • your licence plate number isn’t registered to your account

    You will be charged a no tag in vehicle fee if your e-TAG isn’t installed correctly and/or beeping.

    No tag in vehicle fees are $0.75 per trip for the WestLink M7 or $0.55 per trip for all other Sydney toll roads.

    To avoid toll notices and unnecessary fees check that:

    • your account is active and has a positive balance
    • all your vehicles are registered to your e-TAG account
    • your e-TAG is correctly installed and beeps once when you pass through a toll point