Common questions

  • My e-TAG doesn't beep

    My e-TAG doesn't beep

    Your e-TAG should beep as you pass through toll points on the road. If it doesn't, the e-TAG may need to be reinstalled or is faulty. 

    Please refer to our guides linked below and try reinstalling your e-TAG.

    Order a replacement e-TAG now

  • I have an e-TAG account but I received a toll notice

    I have an e-TAG account but I received a toll notice

    When your e-TAG account is topped up and your account details are up-to-date, all your toll payments are automatically deducted from your account.

    You will receive a toll notice if:

    • your account balance falls below $0
    • your e-TAG isn’t installed correctly and/or beeping
    • your licence plate number isn’t registered to your account

    You will be charged a no tag in vehicle fee if your e-TAG isn’t installed correctly and/or beeping.

    No tag in vehicle fees are $0.75 per trip for the WestLink M7 or $0.55 per trip for all other Sydney toll roads.

    To avoid toll notices and unnecessary fees check that:

    • your account is active and has a positive balance
    • all your vehicles are registered to your e-TAG account
    • your e-TAG is correctly installed and beeps once when you pass through a toll point
  • How do I pay my toll notice?

    How do I pay my toll notice?

    There are a few ways you can pay your Roam Express toll notice:

    1. Make a quick, one-off, online payment
    2. Save on fees when you open an e-TAG account and transfer the toll notice
    3. Contact our customer care team and we'll help organise your payment for you
  • I travelled without an e-TAG

    I travelled without an e-TAG

    As long as your vehicle’s licence plate number is registered on your Roam Express account, your travel is covered and you will not receive a toll notice. However, you will incur a no tag in vehicle fee of:

    $0.75 per trip on WestLink M7
    $0.55 per trip on all other Sydney toll roads

    These fees will be added to your account.

    If your licence plate number is not registered to your account you can add a vehicle to your existing account to cover travel made up to 7 days ago by logging into your account. If you don't cover your travel within this time frame, a toll notice will be issued.

     

  • I travelled on a toll road, how do I pay?

    I travelled on a toll road, how do I pay?

    You can buy a Visitor's e-PASS or open an e-TAG account after you've travelled, but there are time limits for doing so.

    For the Visitor's e-PASS, you have 3 days after your first trip to buy a pass.

    For the e-TAG account, you have 7 days after your first trip to open an account.

    If you don't cover your travel in these time frames, a toll notice with payment instructions will be posted to the vehicle's registered owner.

More help...

We're here to help if you need more detailed information or you have any concerns.