Your e-TAG should always beep when you travel through toll points. If your tag doesn't beep, you will be charged a no tag in vehicle fee of up to $0.75 per trip. Avoid the fees, take the health check:
  • Is your e-TAG beeping?   Change
    Is your e-TAG beeping?
  • Have you taken the e-TAG out of the vehicle?   Change
    Have you taken the e-TAG out of the vehicle?
  • If your tag is still in the vehicle, you'll need to check it's correctly installed. Is your tag installed in a holder on the windscreen?   Change
    If your tag is still in the vehicle, you'll need to check it's correctly installed. Is your tag installed in a holder on the windscreen?
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  • Great! Your e-TAG is working as it should. Start again
    A quick guide to the beeps: 
    1 beep = everything is okay 
    3 beeps = low balance, make a top-up 
    4 beeps = account suspended, urgent action on your account is required to keep it active and avoid fees 
  • To avoid the No Tag in Vehicle fee, ensure you travel with your tag. Start again
    If you removed your e-TAG on purpose, that's OK, however you will incur a No Tag In Vehicle Fee when you travel. A fee of $0.75 applies per Roam Express trip. To avoid the fees, ensure you travel with your tag.
  • Check your installation Start again

    Check the installation guides here.

    To order a holder:

    1. Log into your account
    2. Select 'e-TAGs' under 'My Account'
    3. Choose 'Order e-TAG holder'
  • If the tag is in your vehicle and installed correctly, but isn't beeping, it might have a low battery. Start again

    Order a replacement e-TAG now.

    Please note that if you originally paid a deposit for the tag, a $40 deposit is still required for your replacement tag, but this will be refunded to your account when we receive the old tag.

    If your tag is leased, a replacement will be issued. If the old tag is not returned within 21 days a $40 non-return fee will be charged to your account

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